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Frequently asked questions
Do you install fireplaces or stoves?
Not currently, but I work alongside a brilliant local company who does. Get in touch and I will pass their details straight on.
Do you fit cowls or chimney caps?
I don't fit cowls or caps myself, but I know a trusted local specialist who does. Get in touch and I will happily pass on their details.
Are you a member of any trade associations?
Yes, i-Sweep is a proud member of the National Association of Chimney Sweeps (NACS).
Do you provide advice on fuel types?
Yes, Wayne is happy to provide expert advice on the best fuels for your specific appliance.
Do you work in Forest Row?
Yes, Forest Row is one of our primary service areas.
What postcodes do you serve?
We serve RH19, RH7, RH10, RH17, RH18, and many TN postcodes.
What makes i-Sweep different from competitors?
Wayne combines 18 years of local knowledge with a background in 5-star hospitality. He prioritises cleanliness, punctuality, and expert advice.
What areas do you cover besides East Grinstead?
We cover Forest Row, Hartfield, Lingfield, Crawley Down, and many more surrounding villages. We serve customers across West Sussex, East Sussex, Surrey, and Kent.
Why does my chimney smell in the summer?
This is often caused by damp soot or bird nests reacting to the warm weather. A sweep will solve this.
Why is my wood burner glass getting dirty?
This usually happens if you are burning wet wood or if the airwash system is not working correctly.
What should I do if a bird is stuck in my chimney?
Please call us immediately. We offer safe bird removal services to get them out without harm.
Can you sweep a chimney that has a liner?
Yes, we use specialised brushes and techniques to safely sweep lined flues without damaging them.
How do I know if I have a bird nest in my chimney?
You may notice twigs in the hearth, a strange smell, or smoke entering the room when you light a fire.
Why is my chimney making a whistling noise?
This is often caused by high winds or an incorrectly fitted cowl. We can inspect the flue to find the cause.
Can I burn any type of wood?
You should only burn seasoned or kiln dried wood with a moisture content below 20 percent. Burning wet wood causes soot build up and increases fire risk.
Do you sweep biomass boiler flues?
Yes, we provide professional sweeping for biomass boiler systems.
What happens if you find a problem during the sweep?
Wayne will perform a visual inspection and advise on any necessary repairs or safety concerns.
Why is my chimney smoking back into the room?
This could be due to a blockage, a cold flue, or poor ventilation. A sweep and inspection can usually identify and fix the issue.
What is creosote and why is it dangerous?
Creosote is a tar like substance that builds up inside flues. It is highly flammable and the leading cause of chimney fires.
Can you replace broken firebricks?
Yes, Wayne can supply and fit replacement firebricks for most stoves.
Do you replace stove door ropes?
Yes, we can replace worn door ropes to ensure your stove remains airtight and efficient.
Can you sweep my Aga or Rayburn flue?
Yes, Wayne is a specialist in sweeping Aga and Rayburn flues. This specialised service is priced from £85
Do I need to turn my Aga off before you arrive?
Yes, range cookers must be completely cool for at least 24 hours before they can be swept safely.
Do you remove bird nests from chimneys?
Yes, bird nest removal is a specialist service we offer. The cost is from £120 for the first hour and £50 per 30 minutes thereafter.
What is a CCTV chimney inspection?
It involves using a camera to inspect the internal condition of your flue for cracks or blockages.
Do you sweep thatched property chimneys?
Yes, we provide specialist sweeping for thatched homes which often require more frequent maintenance.
Do you provide services for landlords?
Yes, we provide sweeping and safety certificates for rental properties to meet legal requirements.
Is it safe to use my fire if I haven't swept it for years?
No, it is highly dangerous as soot and creosote build up can cause chimney fires. Please book a sweep before lighting your fire.
How often should I get my chimney swept?
You should get your chimney swept at least once a year for wood burning stoves. If you burn smokeless fuel or use your fire very frequently, twice a year is often recommended.
Do I need a certificate after my chimney is swept?
Yes, you will receive a professional certificate with every sweep. This document is essential for your home insurance and proof of maintenance.
What is a NACS certificate and why does it matter?
A NACS certificate proves your sweep was done by a registered member of the National Association of Chimney Sweeps. Most insurance companies require this to validate your policy.
Why should I use a NACS registered sweep?
NACS members are trained to the highest UK standards and are fully vetted. Using a registered sweep ensures your safety and keeps your insurance valid.
Is i-Sweep fully insured?
Yes, Wayne is fully insured for all residential and commercial chimney sweeping. This provides complete peace of mind for every customer.
Do you install carbon monoxide alarms?
Yes, Wayne can advise on and install carbon monoxide alarms to keep your family safe.
What happens during a standard sweep?
Wayne will inspect the appliance, sweep the flue, perform a smoke test, and issue a NACS certificate.
Can you sweep my pizza oven flue?
Yes, Wayne provides flue sweeping for both residential and commercial pizza ovens.
Will the chimney sweep make a mess in my house?
No, i-Sweep operates under a "No Mess, No Fuss, No Dust" policy. Wayne uses protective sheets and professional vacuums to keep your room spotless.
What is your "No Mess" policy?
It is a commitment to leaving your home exactly as it was found. Wayne uses specialized soot cloths and industrial vacuums to prevent any dust from escaping.
How long does a chimney sweep take?
A standard sweep and safety check usually take between 45 and 60 minutes. More complex flues or bird nest removals may take longer.
How do I prepare my home for the chimney sweep?
Please ensure the fire is extinguished and cold. It is also helpful to clear the hearth area and any delicate items nearby.
Do you use power sweeping or traditional brushes?
Wayne uses the best method for your specific flue, which often includes modern power sweeping technology.
Can you clean the glass on my wood burner?
Yes, as part of our comprehensive service, we can clean and polish your stove glass.
What is a smoke draw test?
It is a test performed after sweeping to ensure the flue is pulling smoke away safely.
What happens to the soot you collect?
We take the soot away and dispose of it responsibly according to environmental regulations.
Why is there a different price for open fires?
Open fires and large inglenooks produce a higher volume of soot and require more intensive cleaning. The price for an open fire sweep is £75.
How much does a chimney sweep cost in East Grinstead?
A standard sweep for a wood burner with a liner starts at £65. Open fires and inglenooks are priced from £75.
Do you accept card payments?
Current payment options are cash, card payments or bank transfer.
Do you offer weekend appointments?
Yes, flexible appointments are available, including weekends to suit your schedule.
Do you offer discounts for multiple chimneys?
We often travel further or offer tailored quotes for multi-sweep bookings at the same property.
What is the best time of year to book a sweep?
Spring and summer are the best times to book to ensure you are ready for the first cold snap of autumn.
How can I contact i-Sweep for a quote?
You can call Wayne on 07768 286005 or use the contact form on our website.
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